For orders under €100, we charge shipping costs. Within the Netherlands, these are €6.49, and for Belgium, €8.49. With an order value of €100 or more, you benefit from free shipping.

When placing your order and in your order confirmation, you will see the estimated delivery time - this depends on the type of item and the shipping method. Once your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment.

No problem, we’ll take care of it for you! You will automatically receive a shipping confirmation once we have completed processing your order. DHL will collect your order within 24 hours. They will let you know via track & trace as soon as possible when your package will be delivered. Orders placed over the weekend will be processed
as soon as possible on the next working day.

We ship packages with DHL.

Ordering is very easy. Follow the steps below and you will immediately know how to place an order.
Go to ‘SHOP’. You will see a menu. After choosing the gender, you can choose from different types of clothing. Whichever menu option you click (gender or type of clothing), you will eventually arrive at a filter menu.
With the filter menu, you can search for a product more specifically. Select a size and, if desired, the type of clothing or a specific color. If you find an item you like, click on the image.
The product will be displayed and you can choose a size. Once you have selected the size, and if it is in stock, you can click "Shop now"; the item will be added to your cart.
In your shopping cart, you have the option to view it and proceed to checkout. If you want to continue with checkout, you will be taken to the checkout page. If you have an account with us, you can log in here or continue as a guest. Once everything has been filled in, select ‘Continue to shipping’. Next, choose your preferred shipping method, followed by your preferred payment method. Click ‘Review order’ to check all the details, and if everything is correct, you can place the order.

Unfortunately, our email may occasionally end up in your "spam" folder. You can add our email address to your safe senders list to prevent this.

If you have not received a confirmation and it has not ended up in your spam folder either, you can check within your account, if you have one with us, whether the order was completed successfully. If the payment status is Paid and the fulfillment status is Pending, everything is in order and the order will be shipped as soon as possible. If the payment was unsuccessful, you can contact our customer service so we can assist you further.
If you have not received a confirmation and you do not have an account with us either, we will be happy to check this for you. Please contact our customer service by calling +31851053549 or emailing klantenservice@likeflo.nl.

It may also happen that an incorrect email address was provided, meaning that you have not received any emails either. As a result, you will not see the order in your account, so it is best to contact us. You can do this through our customer service, which can be reached at +31851053549 or via klantenservice@likeflo.nl. The order may have been received successfully by us and the items may have been reserved. If you place a new order because you think the first one was unsuccessful and multiple orders are ultimately shipped, these cannot be returned free of charge.

No worries! You will automatically receive a shipping confirmation once we have processed your order. This will be within 24 hours of placing your order. DHL will let you know through the track & trace system as soon as possible when your package will be delivered. Orders placed on weekends and/or public holidays will be processed as soon as possible on the next working day.

Sorry to hear that you want to modify/cancel an order, but of course you can decide afterward not to proceed with the purchase. Unfortunately, we can no longer modify/cancel the order once payment has been completed. Of course, the order can be returned. Please remember that this must be done within 14 days.

It may happen that after placing an order, you realize that you forgot another item. Unfortunately, once payment has been completed, no more items can be added to the order. A new order will need to be placed.

We’re sorry that your order is incomplete! Please let us know as soon as possible what is missing from your order. You can reach our customer service by phone (+31851053549) or email (klantenservice@likeflo.nl) from Monday through Thursday between 09:00 and 16:00, and Friday between 09:00 and 15:30.

We understand that selecting the right size can be incredibly difficult. To help you get started, we have added a size chart to each product so you can more easily determine which clothing size is best for you. All size charts include measuring instructions, allowing you to easily determine your size. You can also always ask our customer service team for advice.

Still unsure about the size? We completely understand. We recommend ordering 1 size. If it is not the right size, we will take care of the entire return process and send you the correct size free of charge. Great, right!?

All orders are delivered in a shipping bag or letterbox box made from recycled material and featuring a Like Flo sticker. The bag can be reused to return your order.

Unfortunately, the desired item may no longer be in stock. When an item
is completely sold out, it will disappear from the webshop. So if you can no longer find a particular item, unfortunately it can no longer be delivered.

If the size you want is no longer available, you can always contact customer service to ask whether the size will be restocked.

You can pay with us in the
following ways:

- iDEAL
- Credit card
- PayPal
- Google Pay
- Apple Pay
- Bancontact

There are no additional costs associated with a payment.

The payment details you provide to us are fully protected. This means that all personal data you entrust to us is encrypted. Others therefore cannot view or retrieve your personal data. You can be sure that a website is secure by the padlock icon.

Unfortunately, payment afterward is not possible.

All prices shown on the website include 21% VAT.

How do I return my order?

Would you like to return one or more items? Register your return via our returns portal within 14 days of receiving your order.

Here's how it works:

1. Register your return
   Click ‘Register a return’ at the bottom of our website. Enter your order details, select the items you want to return, and follow the steps in the returns portal.
2. Choose your return method
   Choose from the available return options in the returns portal. The applicable return costs will be clearly displayed during registration.
3. Pack your return
   Pack the items carefully. The items must be unworn and unwashed, and the original tags and labels must still be attached.
4. Prepare your package for shipping
   Are you using the original shipping packaging? Make sure the old shipping label or barcode is no longer visible.
5. Ship your return
   Follow the shipping instructions in the returns portal and drop off your package at the specified drop-off point.
6. Keep your shipping receipt
   Keep your shipping receipt and any Track & Trace code until your return has been fully processed. You can use these to track the return shipment yourself.

Please note: Always register your return via the returns portal first. This allows us to identify your return upon receipt and process it as quickly as possible.

Via this link: https://likeflo.nl/pages/retour-aanmelden

Return shipping costs are your responsibility. You can choose to create a shipping label yourself through a carrier of your choice, or use a return label from Like Flo.

If you choose a DHL return label from Like Flo, you will receive the return label by email, and the return costs will be deducted from the amount to be refunded.

• Netherlands: €6.00
• Belgium: €8.00

My packing slip/return form is missing. What now?

No problem. You don't need a packing slip or return form to register your return.

Click ‘Register a return’ at the bottom of our website and register your return through the returns portal. Enter your order details, select the items you want to return, and follow the indicated steps.

This will link your return directly to your order, giving us all the information we need to process your return properly once we receive it.

You can use your track and trace code to see when we have received your return. Once we have received your return, we will process it as quickly and carefully as possible.

If the track and trace shows that the package has been received by Brandworks/Like Flo, you can rely on this information.

After receiving your return, we will refund your money within 14 days of registering the return, using the same payment method you used.

After receiving
your return, we will refund your money within 14 days of registering the return,
using the same payment method you used.

What are the return conditions?

Register your return in advance via ‘Register a return’ at the bottom of our website and follow the steps in the returns portal.

If possible, the items must be returned in their original packaging.

The original price tags and labels must still be attached to the items.

The items must be unworn, unused, and unwashed.

Did you receive a damaged, incorrect, or defective item? Indicate this when registering your return in the returns portal and follow the steps provided.

Make sure your return shipment is properly packaged and keep your shipping receipt and any Track & Trace code until your return has been fully processed.

If a return does not meet our return conditions, we may be unable to reimburse it or may only reimburse it partially. In that case, we will contact you.

The return period is 14 calendar days after receiving the order.

As a consumer, you have the right to return online purchases without giving a reason within 14 calendar days of receiving the item (Distance Selling Act).

For returns, the amount will be refunded to your account within 14 days of receiving the package.

In addition to returning your order by mail, you can also drop off your return in person. Take the large wooden staircase to our reception desk, where you can hand in your return during our opening hours.


Return address:
Jolo Fashion / LikeFlo

Rithmeesterpark 2A

4838
GZ Breda

Phone:
+31851053549

A discrepancy in the refund amount may be due to not all returned items having been processed. If an item has not been processed, please report this by email or phone as soon as possible after sending/receiving your order.

You can contact us in the following ways:
1. Send an email to klantenservice@likeflo.nl
2. Call our customer service: +3185 1053549.

We are available Monday through Thursday from 9:00 to 16:00 and Friday from 09:00 to 15:30.

Did you receive a damaged package?

We're sorry that your package arrived damaged. When you receive it, check whether the items inside are intact and complete.

Is only the packaging damaged, and do you want to return an item? You can use another sturdy package for the return shipment. Register your return via ‘Register return’ at the bottom of our website and follow the steps in the returns portal.

Is an item also damaged, or is something missing? Indicate this when registering your return in the returns portal and follow the steps provided.

Contact

Phone: +3185 1053549
Email: klantenservice@likeflo.nl
Address: Jolo Fashion / LikeFlo

Rithmeesterpark 2D

4838
GZ Breda

Phone:
+31851053549